Privacy policy

de Jasay Veterinary Physiotherapy is committed to protecting the privacy of clients and users across all aspects of the business, including in-person veterinary physiotherapy services.

This privacy policy explains what data is collected, how it is used, stored and shared, and the rights of individuals under UK data protection law.

1. Who We Are

Business Name: de Jasay Veterinary Physiotherapy

Business Location: London, UK

Contact Email: theodora@djvp.co.uk

Website: https://www.djvp.co.uk

2. What This Policy Covers

This policy applies to all services offered by de Jasay Veterinary Physiotherapy, including:

  • Veterinary physiotherapy sessions

  • Biomechanical analysis sessions

3. What Personal Data Is Collected

We may collect and store the following information in relation to past and present clients and patients:

  • Client information (name, phone number, email, address)

  • Animal information (name, species, sex, breed, age, registered address, relevant clinical history, session notes)

  • Veterinary practice contact details (name, address, email, phone)

No sensitive payment information is collected directly. Payments are processed via cash or bank transfer

4. How Personal Data Is Collected

We may collect information through:

  • Contact forms on our website (via Squarespace)

  • Emails, phone calls, and text messages

  • Direct messages on social media platforms such as Instagram and Facebook

  • Session reports

5. How Personal Data Is Stored

All personal data is stored securely and digitally using:

  • Password protected devices

  • Google Drive with secure login

No physical (paper) records are kept.

6. Who Data Is Shared With

Vet reports or updates may be shared with the referring veterinary practice, but only with the client's prior consent.

Information included in session notes may be used in social medial posts, but only with the client’s prior consent.

Client data may be used to generate invoices through Intuit Ltd’s QuickBooks. Intuit’s privacy policy can be found here.

We also use Squarespace to manage our website, contact form, and marketing communications. Squarespace securely stores email lists, data from forms, and is used to send occasional marketing emails. Squarespace’s privacy policy can be found here.

No data is ever sold or passed to third-party companies for marketing purposes.

7. How Long Data Is Retained

All client data (including session notes and communications) is retained for 7 years in line with industry best practice and legal obligations. After this period, data is securely deleted or anonymised.

8. Marketing Communications

We occasionally send marketing emails to individuals who have explicitly signed up to our mailing list via our website. These emails may include updates, educational content, or information about services.

  • Subscribers can unsubscribe at any time via the link in any email.

  • We use Squarespace’s built-in email system to manage and send marketing emails securely.

9. Legal Basis for Processing Data

We rely on the following lawful bases to collect and use personal data:

  • Consent – for marketing communications and contacting clients

  • Contract – to provide requested services (e.g. physiotherapy, biomechanical analysis)

  • Legal obligation – e.g. maintaining clinical records

  • Legitimate interest – e.g. communicating with clients about ongoing care or bookings

10. Your Rights

Under UK data protection law, individuals have the right to:

  • Access their data

  • Correct or update their data

  • Request deletion of their data (unless required to retain it for legal reasons)

  • Withdraw consent (where processing is based on consent)

  • Complain to the Information Commissioner’s Office (ICO) if they believe their data has been handled unlawfully

To exercise any of these rights, please email: theodora@djvp.co.uk

11. Changes to This Policy

This policy may be updated from time to time. The latest version will always be available at www.djvp.co.uk. We recommend checking periodically to stay informed about how data is handled. For any questions, please contact me directly.

Last updated: 24th October 2025