In general I offer appointments within the hours of 8am-8pm, Monday-Friday, however as a mobile practitioner I am able to work flexibly.

In some instances I may agree to an appointment outside my normal hours, including at the weekend, if no other slot can be found that suits.

Yes! I’m always happy to offer guidance between sessions. You can reach me via email and Whatsapp, or we can arrange a time for a phone call.

My correspondence hours are 8am-6:30pm, Monday to Friday. I will get back to you as soon as I can within these hours, however please note if I’m working I may not respond right away.

Yes, many insurance policies will cover physiotherapy, however you’ll need to check your specific policy and make sure you understand details like limits on the number of sessions covered and claiming procedures.

Ensure you have provided me with details of any diagnosed conditions if present, so I can obtain vet consent prior to our appointment. Skin conditions or abnormal tissue are also relevant to mention: these may mean electrotherapies are contraindicated.

Please also let me know if your animal develops a new, undiagnosed problem after your session has been booked: I may not be able to carry out treatments if this has occurred and they haven’t been checked by their vet.

Take some time to think about your goals for your animal and any questions you want to ask me so you can raise these during our initial discussion.

Equine

Avoid intense work during the day of our session - fatigue may influence assessment, and will limit the remedial exercises we can perform.

Please ensure your horse has been brought in before I arrive, is clean and dry, and that we have a flat, non-slip, and calm area in which to conduct the session. If a hay net will help your horse settle please feel free to give them one, but it may be best to wait until I’ve completed my assessments.

For some exercises a small handheld lick can be really useful as they can minimise head movement compared to things like carrots or treats. To maintain biosecurity I cannot share these between patients, so if you can purchase, or have one already, that’s great.

Canine

Ideally we’ll conduct the session in a non-stimulating environment with minimal distractions. Again, a non slip surface is best, but let me know if you don’t have this option at home and I can bring matts.

Assessing patients manually means I’ll be handling areas that some dogs find vulnerable, like their legs and paws, and areas where pain may be present. I’ll do everything I can to keep them comfortable, but if you can spend some time gently getting them used to staying still and being handled ahead of our session this will stand them in good stead. Here are some useful resources for working on this:

Dog’s Trust guidance on training your dog to keep still for assessments

Dog’s Trust guidance on building positive associations with handling

If you have a preferred training treat having these handy as a reward in our session will be great.

Giving your animal a rest day post-session is important to let treatment effects set in, conversely jumping straight back into work may undo some of their benefits.

Stick to light exercise at most the day after our session. Although treatments are adapted to animals’ abilities, some of the exercises performed may still be hard work, some animals may also have slight sensitivity if deeper manual techniques were utilised. This is normal, but should be accounted for.

Making sure your animal can properly hydrate also helps support post-session recovery.